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Fast and Simple...Call and Activity logging in the Field |
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Faced with ever increasing customer expectations, service organisations must be
able to quickly anticipate needs and adjust dynamically to deliver the right service.
Customers are looking for consistency and reliability in service delivery.
Logging call and business activity information against open tickets is an enhancement
in auditability and strengthens the connection between field personnel, the organisation
and the customer. Information lost in mobile communications cannot be seen as an
excuse for missing service goals. mCaller™ allows you to track the activity
and results of individual field personnel or teams, identify issues whilst improving
performance. Balancing cost-driven operational improvements and customer-focused
service delivery is straightforward with the mCaller solution.
mCaller™ guarantees to improve productivity and profitability without changing
what you do. Streamlining the capture of call and business activity information
ensures a reduction in admin overheads while improving daily planning and customer
Service.
Field Service Management can receive reports that:
- Map service levels to call activity.
- Provide a single view of call activity across the team.
- Allow for the viewing of interactions between the customer and field personnel.
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Two important Facts.
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There are two constants that remain true amidst these issues:
- You always have your mobile phone (BlackBerry) with you.
- Business professionals, are often creatures of habit and more likely to adopt initiatives
that simplify business with only a modest variation in what they do.
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For the User.
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Simplify Daily Admin & Track Billable Time |
Accurately and easily account for billable time accrued on your BlackBerry, whether
it be calls, Service Tickets or consultations. |
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Seamlessly plan & manage activities that come from calls. |
Following any business call (inbound or outbound) be automatically prompted to add
simple case notes and follow-ups that create relevant daily reminder lists and feed
your calendar automatically.
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For the Enterprise.
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Electronic Report Formats |
Accurate data accessible within minutes. |
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Timed Call Summaries |
Summarise time capture for calls to any account over any period (single or multi
user format).
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Call Trend Summaries |
Visibility on mobile call behaviour across the enterprise.
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Easily account for Billable Time against Service Bookings and open tickets. |
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Automatic notes and follow-up options after any business call. |
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Automatic To Do lists. |
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Anytime access to business activity summary reports. |
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Guaranteed Productivity Improvement. |
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